Shipping Policy
Effective Date: 10 July 2025
Digital-Only Services
ACEVO Global Advisory Pvt. Ltd. ("ACEVO", "we", "our", or "us") operates as a digital-first consulting and technology firm. We do not sell or deliver physical goods, and no shipping charges apply.
All offerings—including strategic consulting, compliance tools, SaaS applications, and document templates—are delivered exclusively through secure online platforms.
Service Delivery
Digital services are accessible immediately upon successful payment and user authentication. Typical delivery timelines are:
| Service Type | Delivery Timeline |
|---|---|
| Data Upload & Onboarding | Instant access post-login |
| Report Generation | Real-time, automated delivery |
| Document Export | Instant download |
Access Credentials & Support
Clients will receive access to purchased tools or documents via:
- Direct dashboard access through their account;
- Confirmation email with relevant instructions (if applicable);
- Immediate platform redirection post-checkout.
If you experience any issues accessing your services or need assistance, contact support@acevoglobal.com.
Service Availability
We strive for 99% uptime for our SaaS products and platforms. Planned maintenance will be communicated in advance where possible. Unplanned downtime will be addressed promptly, and any applicable service credits will be issued in accordance with our Refund & Cancellation Policy.
Statutory Rights
For clients based in the EU/UK, this policy does not affect any mandatory statutory rights that cannot be excluded under applicable consumer protection laws.
Contact Information
📧 support@acevoglobal.com
🌐 www.acevoglobal.com