Service Delivery & Refund Policy

Effective Date: 10 July 2025

At ACEVO Global Advisory Pvt. Ltd. ("ACEVO", "we", "our", or "us"), we deliver both custom consulting engagements and digital-first solutions (including SaaS tools, templates, and compliance platforms such as GenderGov). This Policy explains how services are delivered, and how refunds, cancellations, and billing issues are handled.

1. Consulting Services

• Consulting engagements are governed by separate written agreements (scope, deliverables, and fees).
• Due to their customised and resource-intensive nature, consulting fees are non-refundable once work has commenced.
• Refunds may be considered only in cases of:
  • Material breach of agreement by ACEVO
  • Failure to deliver agreed milestones without valid explanation or communication
• Requests must be submitted in writing to support@acevoglobal.com.

2. Digital Products & SaaS Tools (ACEVO Platforms)

• Products include HRBlueprint templates, Veridian tools, customised checklists, and other SaaS apps.
• These are delivered electronically and made accessible immediately upon payment and authentication.
• Purchases are final and non-refundable, except in cases of:
  • Verified technical failure attributable to ACEVO preventing delivery or access
• Such issues must be reported within five (5) business days of purchase.

3. GenderGov-Specific Terms

• Nature of Service: GenderGov provides pay transparency compliance support but is not a substitute for legal advice. Clients remain responsible for final compliance.
• Hosting & Access: All GenderGov data is hosted on secure EU-based servers.
• Subscriptions: Access is subscription-based. Cancellation will stop future billing but may result in loss of access to reports, dashboards, and analytics.
• Refunds are not issued after a subscription term begins, unless a technical failure (attributable to ACEVO) prevents access.

4. Duplicate Payments or Billing Errors

• If you are charged twice or billed incorrectly, notify us immediately at support@acevoglobal.com.
• Upon verification, refunds or credits will be issued within ten (10) business days.
• Required details: proof of payment, transaction reference, and associated email.

5. Refund Method

• Approved refunds will be processed via the original payment method.
• Depending on your bank or payment processor, funds may take up to ten (10) business days to appear.
• ACEVO is not responsible for delays caused by third-party intermediaries.

6. Delivery of Digital Services

Instant access is granted post-payment through:

• Account login/dashboard
• Confirmation email with credentials or links
• Automated redirects to the purchased content

Delivery timelines:

7. Contact Information

For service delivery or refund concerns, please contact:

ACEVO Global Advisory Pvt. Ltd.
📧 support@acevoglobal.com
🌐 www.acevoglobal.com